100% SATISFIED - It's Our Culture and Our Guarantee
Offering a guarantee is a great marketing strategy that many companies use to make you feel good about your purchase, but in the end, won't fully support it.
It Starts and Ends With Your Satisfaction
Let's be honest, why would you purchase from us more than once if the products or service you received were not wonderful? We treat every order as if it's going to a member of our family and take it personal when something doesn't go right. With this level of commitment, we'll never be the largest online purveyor of fine meats and seafood, but at the end of the day we'll be confident in the quality we offer.
Only Offer What We Know
We only offer products that we have vast experience with, in sourcing, packing, storing, and preparing. This ensures that we always offer the highest quality products, and can provide post order support if necessary. Prior to offering a new product, our chefs prepare supplier samples in our kitchens and verify that it's of the highest quality, both in taste and presentation.
Will we ever offer Buffalo meat? Once we understand what's required to ensure you only get the best Buffalo meat available - sure.
Make a Friend - Make a Profit
The pricing of our products is very competitive, especially when you factor in that we only offer the highest quality, 3rd party certified products available. Sometimes you may find a lower price somewhere else, but at the end of the day, you'll be happier with the overall experience you'll receive from us.
Our Relationship Is All About You
Typically, our relationships with our customers begin prior to their first order. They may have preparation, product, or availability questions - sometimes about products that we don't even sell. We pride ourselves in offering personal customer care and use the full resources and knowledge within our company to make sure every customer need is addressed in a timely manner and with a conclusion that our customer appreciates.
If It Isn't Right - Make It Right. Period.
At the end of the day, you're right - no really. If you experience a problem with any part of your contact with us, we'll make it right. No excuses, no barriers, just satisfaction for you.